Our Approach
Serving Our Patients
HMG is the largest private healthcare provider in the region. The Group’s purpose is to provide lifesaving and healing services to the patients that entrust their physical wellbeing to us. The quality of care we provide, as well as patient safety, is paramount. Following a patient-centric approach to care requires a multi-faceted, integrated approach and philosophy. Medical and clinical excellence is the cornerstone of everything we do.
Quality, Safety and Patient Experience
We place patient safety and wellbeing at the center of everything we do. Our processes are designed to ensure the delivery of high-quality services and enhancement of the patients’ experience from their initial contact with our facilities.
Fostering a Safety Culture
Embedding safety management into our culture ensures proactive risk mitigation and continuous improvement. HMG promotes safety management and quality service delivery through various initiatives.
- Protocols and Safeguards
- 911 Safety Huddle
- Improved Safety Reporting and Analysis
- World Patient Safety Day
Improving Patient Experience
In 2024, HMG strengthened its operational processes to enhance patient safety and experience, as well as the quality of our services:
Promoting Quality Service Delivery
Striving for Pain-free Hospitals
Physical pain and discomfort have a major impact on the patient’s experience. The Group aims to mitigate pain for our patients without compromising their health in either the short or long-term.
HMG Quality Award Program
The Group’s Corporate Quality Improvement Department launched an internal awards initiative aimed at encouraging proactive patient care excellence and improvement across HMG. All HMG staff can apply for these awards, which have multiple categories. A total of % 250,000 is allocated for top quality improvement projects. The department received around 130 submissions, which were processed in multiple rounds and narrowed down to 13 finalists. The five winning projects covered tele-cardiology and lab efficiency projects, as well as maternal and medication safety. The winners received their prizes from the Group CEO and Senior Leadership team at a celebratory award ceremony.
Strengthening Specialized Care
Hope: Transforming Oncology Care For HMG, oncology is an important tertiary service. The Hope program, initiated in 2024, aims to enhance our oncology expertise.
Furthermore, HMG has trained our nurses to become certified chemotherapy administration professionals, thereby expanding our treatment capacity.
Fertile: Advancing Excellence in Fertility Care
HMG’s Fertile initiative promotes in vitro fertilization (IVF) excellence to provide a safe and effective solution for families facing fertility challenges. In 2024, HMG observed a notable increase in demand for IVF procedures and a higher success rate of treatments.
Scope: Elevating Endoscopy Services
In 2024, the Group launched the Scope initiative for endoscopic treatments. We established a tracking team to ensure a smooth patient journey by implementing daily coordination between gastrointestinal (GI) clinics, approval teams and the endoscopy team to streamline approvals and bookings.
Tele-services: Innovation for Better Patient Outcomes
Accessible Treatment
At HMG, we believe that every person has the right to a high standard of healthcare. Easy access to healthcare is also a Vision 2030 objective. The Saudi Health Sector Transformation Program (HSTP) aims for 88% health service coverage in the Kingdom by expanding geographic and e-health services, digital solutions and improving healthcare quality.
The Group advances the accessibility of healthcare treatment by:
- Expanding our geographic footprint in order to provide primary healthcare to more people.
- Deepening our portfolio of tertiary healthcare services to raise the standard of healthcare available to the Kingdom’s citizens.
- Advancing virtual care through our LiveCare offering and providing home healthcare services.
- Providing 24/7 care for outpatients services, for the first time in 2024.
Fayhaa Hospital Jeddah
Sahafa Hospital Riyadh
Women’s Health Hospital Riyadh
Buraidah Medical Center Buraidah
KAEC Medical Center Jeddah
Providing Specialized Care Outside the Hospital
Home Healthcare Services (HHC)
The Group’s Home Healthcare Company (HHC) provides essential care to patients in the comfort of their own homes. In 2024, HHC achieved significant advancements in its medical services and products through a series of strategic initiatives, innovative solutions and partnerships.
Rapid Response Teams
HMG extends its reach beyond hospital walls to provide vital support to patients at home or those requiring immediate assistance through our dedicated Rapid Response Teams (RRT).
Digital Care
HMG is committed to accessible digital care, recognizing that quality healthcare should be available to everyone, anytime, anywhere. By leveraging advanced technology, HMG ensures that high-quality treatment is not just a service but a fundamental right, reinforcing its dedication to healthcare accessibility and social responsibility.
Advancing Medical Expertise
HMG Academy
The Dr. Sulaiman Al Habib Medical Academy (the Academy) is the Group’s healthcare education arm. The Academy offers undergraduate, diploma and postgraduate programs, including residencies and fellowships. The Academy also oversees a research center, an international scholarship program and provides learning and development opportunities for all of HMG’s workforce. In 2024, 474 trainees graduated from various HMG Academy programs, including internal talent development initiatives for our own employees.
Academic Achievements
In 2024, the HMG Academic Affairs team recorded the following achievements through the HMG Academy:
Partnerships with Universities
HMG’s strategy for providing leading, globally relevant learning opportunities to our people includes agreements with top tier universities, both locally and internationally, through postgraduate programs and scholarship opportunities, and executive education. This approach enhances our workforce’s skills and attracts top talent to HMG. The HMG Academy trains over 3,000 students annually and collaborates with 25 local universities to provide training to interns and undergraduate students in our hospitals.
Medical Research
HMG is the only private healthcare provider in the Kingdom to publish a peer-reviewed medical journal. Since 2019, the HMG Medical Journal has provided reliable research updates. HMG also submits research proposals to the Institutional Review Board for retrospective studies, prospective studies and case studies.
Research Center Reach in 2024
Employee Experience and Wellbeing
HMG’s status as a healthcare provider relies on the skills and engagement of its employees. The Group strives to be an excellent workplace. The HR team uses a comprehensive and integrated approach to talent management, employee engagement and skills development.
Saudization
HMG values international expertise within its workforce and simultaneously supports the Kingdom’s nationalization objectives.
Attracting and Managing Talent
HMG is expanding its infrastructure and requires top talent to support its planned growth.
In 2024, HMG expanded its recruitment efforts by partnering with over 120 recruitment agencies and exploring new geographic markets to enhance its talent pipeline.
Employee Engagement
HMG conducted over 30,000 talent, performance and organizational development activities in 2024, all aimed at supporting employees in their work. By enhancing the employee compensation and benefits, promoting work-life balance and fostering talent management, our employee engagement score (tracked in our annual employee engagement surveys) rose by 4%.
The Group also conducted 72 focus groups to garner insight into the employee experience.
Based on the feedback received from our surveys and focus groups, HMG strengthened its employee value proposition through enhanced compensation and benefits, greater development opportunities, clearer communication and improved recognition programs. We have clarified career paths for 80% of HMG’s departments.
Training and Development
HMG provides specialized medical training, certifications and leadership development programs to support career growth and skill enhancement. The Group also invests in mentorship programs and structured career advancement plans to ensure that talented professionals remain committed in the long run.
Career Development and Succession Planning
As HMG grows, effective succession planning and leadership development are crucial. In 2024, HMG collaborated with a third-party to evaluate over 100 candidates for managerial roles using psychometric assessments. Additionally, HMG partners with University College London (UCL) to provide leadership development training to current and potential Management talent.
All HMG employees undergo annual performance reviews to aid their career development in the Group.
Mental Health and Wellness
HMG’s commitment to employee wellness, mental health and work-life balance initiatives ensures a positive and sustainable work environment. The Group is finalizing an HMG-wide mental health action plan to promote emotional wellbeing in the workplace.
Benefits and Compensation
Market-leading compensation and benefits help attract new talent to HMG and retain existing talent. HMG offers attractive salaries, performance incentives and healthcare benefits. Housing support, food allowances, education assistance and transportation aid help to relieve employee living costs, while comprehensive family-focused benefits support employee lifestyles. As a healthcare provider, we also provide comprehensive health insurance and health benefits.
Turnover and Attrition
Employee turnover and attrition provide insight into the level of employee engagement and satisfaction at work. In 2024, HMG recorded a 6.1% decrease in employee attrition.
Diversity, Inclusion and Culture
HMG values the diversity of our workforce, with every unique individual bringing fresh insight and a new perspective to the Group, strengthening the value that we deliver to stakeholders. We commit to respecting our people, regardless of race, ethnicity, gender, age and disability.
Our diversity starts with recruitment, with our merit-based recruitment processes ensuring that the best-qualified individuals can access Group career opportunities regardless of their background. Similarly, we ensure that all employees have equal access to training, mentorship and leadership development opportunities. Our compensation structures and HR policies uphold the principles of pay equity, nondiscrimination and equal benefits.
Talent Demographics
HMG’s diverse and growing workforce reflects our commitment to attracting top talent from around the world. With 24,272 employees representing approximately 90 nationalities, we continue to enable an inclusive and dynamic work environment. Our team is predominantly female, driven by our strong nursing workforce, now accounting for 60% of employees, up from 58% in 2023. Our workforce is also well-balanced in terms of age, with 59% of employees between 30 and 50 years old, ensuring a mix of experience and fresh perspectives that drive innovation and excellence. Across HMG, our employees come from a wide range of backgrounds, with a significant portion recruited internationally. HMG’s total number of employees grew in both the Kingdom and UAE.
Occupational Health and Safety
HMG values the diversity of our workforce, with every unique individual bringing fresh insight and a new perspective to the Group, strengthening the value that we deliver to stakeholders. We commit to respecting our people, regardless of race, ethnicity, gender, age and disability.
We encourage preventive healthcare by providing regular health screenings to employees, with awareness campaigns and early intervention programs promoting long-term health and wellbeing.
Emergency Preparedness
Ongoing emergency readiness, especially at our hospitals and medical centers, is important for both our employees and patients. HMG has detailed emergency protocols in place for various scenarios, including medical emergencies, natural disasters, fire incidents and pandemics. This ensures a structured and effective response.
(Occupational Health and Safety Management)
ISO 45001 certification ensures a safe and healthy workplace for employees, reducing workplace accidents and injuries and improving employee wellbeing.
major health and safety incidents in 2024.
Human Rights and Fair Working Conditions
Human rights, specifically the right to healthcare and a working environment that is not harmful to the individual, are part of HMG’s moral and ethical framework.
Supplier Code of Conduct
The Group’s commitment to fair working conditions extends to our suppliers. The HMG Supplier Code of Conduct outlines our expectations of our vendors in this regard, covering areas of discrimination, harassment and prohibition of child labor. Every HMG supplier is required to sign and acknowledge the code.
Corporate Social Responsibility
HMG is deeply committed to the wellbeing of the communities surrounding its medical facilities, recognizing its responsibility to actively contribute to their health, prosperity and overall quality of life.
Our CSR initiatives are built on three core pillars:
Research and Education
Charitable Donations
HMG’s focus on charitable donations often includes healthcare, as this is where our expertise and greatest source of community impact lies.
In 2024, HMG performed 90 kidney transplants. The Group also partners with non-profit organizations to provide discounted IVF treatments.
Community Engagement
The Group’s CSR programs contribute to public health awareness through free medical check-ups, vaccination campaigns and health education programs.
In 2024, HMG organized a breast cancer awareness event in collaboration with the Zahra Breast Cancer Association, as part of the global Breast Cancer Awareness Month in October.
Our Al-Qassim Hospital hosted a blood donation campaign in collaboration with the Ministry of Health, the health clusters in the region and the MyBlood Charitable Blood Banks Association.
