Year in Review
In 2020, the Covid-19 pandemic impacted the lives of people and disrupted businesses around the globe. In these challenging circumstances, we maintained our momentum to provide innovative healthcare services and deliver exceptional results, counting on our 25 years of experience and reinforcing our position as the region’s foremost private healthcare provider.
6+
Investor virtual
conferences
60+
Hours in virtual
investor conferences
340+
Virtual one-to-one
meetings with investors
2
Middle East Investor
Relations Association Awards
2
Index inclusions
3
Earnings calls
1
Capital Market
Perception Study
SAR 2.63 billion
Completion of HMG’s IPO on Tadawul in March 2020, raising about SAR 2.63 billion. The 52.5 million shares offered represent 15% of the Group’s share capital.
Emerging Market Inclusion
Inclusion of HMG in the MSCI Global Standard Index and FTSE Index in less than 10 months after listing on Tadawul.
Upgrade and renovate Centralized Sterilization Services
The Centralized Sterilization Supply Department (CSSD) ensuressmooth operations and reduces transmission of infections. The CSSDhas secured partnerships with international leaders in sterilization,ensuring the best technologies are deployed at HMG facilities.
Covid-19 Research Excellence Award
HMG launched the National Excellence Award to promote researchinto Covid-19.
Zero Outbreaks
No outbreaks of Covid-19 at HMG facilities during the pandemic.
First Private Covid-19 Testing Facility
First private provider licensed by the government to roll out PCRtesting facilities. In addition, HMG created a Covid-19 drive throughtest service for a better client experience.
824 Undergraduates Trained
Undergraduates from 12 universities across the Kingdom receivedtraining at HMG, cementing HMG’s role as a leading healthcaretraining and education provider.
Pediatric Home Vaccination Program
Roll out of vaccination program for children at home during thepandemic.
Launch Rapid Response Team Launch (RRT)
RRT was rolled out deploying a multi-disciplinary ICU team toprovide around the clock medical treatment and urgentconsultations at patient’s premises.
Forbes Top 100 Middle East
HMG was ranked in Forbes’ Top 100 Companies in the Middle East – a recognition of the strength of our brand.
Best Investor Relations in 2020
HMG Investor Relations team was recognized by the Middle EastInvestor Relations Association (MEIRA) for best in-class digitalinvestor relations and the Group’s 2019 Annual Report.
Olaya, Takhassusi, Suwaidi, and Qassim Hospitals Obtained the JCI Accreditation
HMG Olaya, Takhassusi, Suwaidi and Qassim Hospitals obtained theconfidence of the Joint Commission International for Accreditationof Health Facilities (JCI), which provides an objective assessment ofquality achievement and patient care safety.
EANM Accreditation for Al Takhassusi Nuclear Medicine Center
The Nuclear Medicine Center at Takhassusi Hospital succeeded inobtaining the accreditation of the European Society of NuclearMedicine and Molecular Imaging (EANM) for the fifth time in a row.
HIMSS, CBAHI and ACR Accreditations for Al Khobar Hospital
HMG’s Khobar Hospital obtained 6th level accreditation from theAmerican Society for Healthcare Information Management Systems(HIMSS). The Hospital also obtained the accreditation by the SaudiCentral Board for Accreditation of Health Institutions (CBAHI), theofficial body responsible for setting quality standards, patient safety,evaluation and accreditation of all health facilities in the Kingdom.The Hospital’s Digital Diagnostic Imaging Center receivedaccreditation by the American College of Radiology.
2020 National Patient Safety Award
HMG was awarded, for the third year in a row, the National PatientSafety Award for optimizing patient safety and raising the quality ofcare and medical services provided to patients.
Extreme Networks Middle East Partner of the Year Award
Cloud Solutions was the proud recipient of the Middle East Partner of the Year Award by Extreme Networks, Inc.
Avaya CXO ICT Leadership Award
Cloud Solutions received the ICT Leadership Award for being aleading service provider in cutting edge technology.
Operate 50 New Critical Care Beds at Madinah’s MoH Facility
During the peak of the pandemic, HMG operated 50 critical carebeds in Al Madinah Al Munawara’s Ministry of Health (MoH) facilitywithin five days of being awarded the contract, staffed by 200+ HMGemployees.
Primary Care Medical Center at Diplomatic Quarters
HMG, through a partnership with the Royal Commission for Riyadh,obtained a contract to operate a medical center for primary healthcare in the Diplomatic Quarter, which will open in 2021, in line withthe HMG’s strategy for growth and its continuous ambition toexpand its geographical presence.
Habib Live-Care
Launched “Habib Live-Care”, an online innovative service whichallows patients to directly communicate with physicians remotely,via video technology, to facilitate access to healthcare services.
Tele-Stroke Program
Launched “Tele-Stroke Program”, a first-of-its-kind service in the Middle East providing immediate care for stroke cases using artificialintelligence.
Mowadhafi Service
To enhance the working environment, the Group launched its digital HR platform, a comprehensive tool to improve employee satisfaction rates, streamline and automate HR services, and remain connected to employees remotely.
HMG App
In addition to over 100 existing app services, we launched new self-services to enhance the patient experience through enabling quick services such as making online payments and performing self-check-in using a QR code.
Beam Robots – Smart PresenceTM Device
Rolled out robots to perform virtual ICU visits at MoH facilities to reduce infection rates among healthcare professionals.
Oncology and Radiology services
HMG teamed up with Siemens Healthineers to further develop oncology and radiology services, setting up the largest private healthcare facility in Saudi Arabia’s Eastern region with a state-of-the art nuclear medicine service center and an MRI suite, through the Group’s branch in Khobar.
Smart Link
A first-of-its-kind service in the Middle East, the Group launched its first smart link between ambulances and command and control centers in hospitals. The service speeds up access to patients within a short period of time and uses technology to provide urgent diagnostic services before their arrival to the hospital.
First IHE Middle East Provider
Cloud Solutions successfully passed interoperability testing at the 2020 Integrating the Healthcare Enterprise (IHE) in IHE Europe connectathon week. Cloud Solutions is the first entity in the Middle East to pass the IHE profiles test.
NPHIES Approved Vendor
Cloud Solutions seeks to take advantage of the great technological development that is taking place to serve users in a faster and better way and to keep pace with digital transformation and directly support it through integrated systems with the NPHIES-MoH platform.
Ascom Best Solutions Partner
Digital healthcare Cloud Solutions was named the Best Partner of theYear by Ascom.