High standards of trust and integrity between the Group and its clients are a top priority. They are among the most important pillars upon which the Group builds its reputation amongst its clients and stakeholders. The protection of this reputation in all activities carried out by the Group must be firmly rooted in the minds of the Group’s personnel. This requires them to have a high level of trust, integrity and professionalism while carrying out the tasks assigned to them, and their behaviors must be committed to the letter and spirit of the laws, regulations and instructions governing the Group’s activity.
The Compliance Program is a practice driven to enhance the application of good governance that was implemented in the Group. The compliance division carries out an independent function of identifying and assessing the risks of non-compliance with laws, regulations, standards and the Group’s policies, providing advice and guidance, monitoring and preparing reports on compliance and potential risks to the Group as a result of its failure to comply with the applicable laws, regulations, Code of Conduct and sound standards and practices, and submitting these reports to the competent departments in the Group.
The compliance function is one of the most important factors for the success of the Group, since it plays a key role in maintaining its reputation, credibility and client interests and providing protection against penalties.
Conflict of Interest:
Group requires that Group members and their first degree family members avoid situations in which their personal interests conflict or might conflict with the interests of Group. Such conflicts of interest could potentially arise if employees or their first degree family members have a financial or commercial interest in Group’s dealings with contractors, vendors, or any other companies, organizations, or individuals doing or seeking to do business, directly or indirectly, with Group or in competition with it.
In application of best practices, the Group's employees are required to disclose, via an electronic form, cases of conflict of interest periodically.
Code of Conduct:
The Code of Conduct outlines the ethical requirements at Group and its subsidiaries. The Code represents a guide to ethical decision-making, where it assists Group’s employees in making the right choices on a daily basis. The Code of Conduct defines what Group expects of its business and employees regardless of their positions.
The Group has invested in the design and development of the online training courses in collaboration with the best international expertise institutions in the field of developing training programs to ensure that the employees of the Group are trained in line with the best international practices in the health care sector. This will contribute to develop the level of knowledge and enhance the spirit of compliance within the Group.
The employees of the Group are required to familiarize themselves with the rules of Code of Conduct and review them annually, and the Group also trains employees annually on the following training programs:
– Compliance and Ethics:
This training course provide detailed guidance and information on fundamental concepts of compliance with local and international laws and regulations, and principles of professional ethics. Further the rules of Code of Conduct and the whistleblowing policy are duly explained to ensure their application.
– Information Security:
This training course provide detailed guidance and information on how to use information technology safely, knowledge of cyber-attach risks, and how to prevent them from spreading.
Report a Concern Online:
Group employees and others can report anonymously any unethical or unlawful incidents or activities via an electronic form to the Group, and they are investigated in a manner that ensures the confidentiality of the reporter in accordance with the approved whistleblowing policy.
Click here to report an ethical, compliance, or legal concern online.
HR issues should be reported via your Group’s HR grievances process.