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Person Centered Care

Our understanding of patient experience is a significant step in providing person centered care. It is not just about ensuring patient happiness during the care but ensuring comprehensive assessment of patient journey through the care process and ensuring safe, timely, effective, efficient efficacy and patient centered care are met. For us Patient experience is an integral component of healthcare quality that patient value highly when they seek and receive care, such as getting timely appointments, easy access to information, and good communication with or care providers.

Patient experience encompasses the range of interactions that patients have with the health care system, including their care from health plans, and from doctors, nurses, and staff in hospitals.

We proclaim to our patients and community these truths, which we hold to be self-evident: A patient is an individual to be cared for, not a medical condition to be treated. Each patient is a unique person, with diverse needs. Each staff member is a caregiver, whose role is to meet the needs of each patient. Our patient’s family and friends are also our partners and we welcome their involvement.

Access to understandable health information is essential to empower patients to participate in their care and it is our responsibility to provide access to that information. The opportunity to make decisions essential to the well-being of our patients. It is our responsibility to maximize patient’s opportunities for choices and to respect those choices. Our patient’s well-being can be enhanced by an optimal healing environment, including access to music and the arts, satisfying food, and complementary therapies. To effectively care for patients we must also care for our staff members by supporting them in achieving their personal goals. Patient-Centered Care is the core of a high quality health care system and a necessary foundation for safe, effective, efficient, timely and equitable care.

We encourage our patients and family to have interaction with our healthcare system through our effective, open and clear communication. We are committed to make improvement based on the feedback and suggestion from our valuable patients and their families.

We also improve the quality and safety outcomes and the experience of care by encouraging and supporting patients and families to be actively involved in their treatment and care.

Picker's Principles

The Eight Principles embody Picker Institute’s conviction that all patients deserve high-quality healthcare, and that patients’ views and experiences are integral to improvement efforts. The Eight Picker Principles of Patient-Centered Care are:

  1. Respect for patients’ values, preferences and expressed needs.
  2. Coordination and integration of care.
  3. Information, communication and education.
  4. Physical comfort.
  5. Emotional support and alleviation of fear and anxiety.
  6. Involvement of family and friends.
  7. Continuity and transition.
  8. Access to care.


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